Services
Repair and Maintenance
It is important to keep the machines in good condition in order to get the best performance and sewing experience. Our highly skilled and multi-disciplinary workforce is trained to do just that. Therefore, we have the ability to attend to any breakdowns much faster than our competitors. For example, customers’ urgent requirements will be dispatched the same day by our own dispatch riders or courier service. We are here at any time and providing our best, for you to have a better service.
Customer Care & After Sales
Our relationship begins when the sale ends. From spare parts to tips on sewing machine maintenance and performance enhancements our customer service and technical team is focused on meeting your business requirement. We will address your issues with practical solutions.
It is our policy to implement a viable customer care process as our customers are very important to our business. Read more... Majority of our customers are tier 1 apparel exporters of Sri Lanka and their main aim is to meet the delivery targets on time.
As such they need reliable up to date industrial sewing machines to equip their production lines. Any failures in the production line must be kept to a minimum and the machines must be repaired or replaced without affecting the production target for the day. As such we have highly skilled mechanics to recondition and test the machines before dispatch. In the unfortunate event that a breakdown occurs, which is beyond the immediate repair of the technicians at the plant, one of our trained senior mechanics can be dispatched immediately.
Consultancy
From the selection of the correct sewing machine for the production of a garment to the exact spare part for a sewing machine, we provide guidance on meeting your precise requirement. We can provide guidance on all sections of the production process to ensure you stand to benefit with cost reductions, energy savings, higher efficiency and lower lead times. Make the right choice to get a better output for your investment.